Return and Refunds
At KMSH Online, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
By placing an order through our website, you agree to the terms outlined in this policy.
Overview
We understand that situations may arise where a return or refund is necessary. Our goal is to handle such requests fairly and efficiently while maintaining transparency for our customers.
Please read the following guidelines carefully before submitting a return or refund request.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 30 days of receiving the product.
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation must be provided.
Items that do not meet these requirements may not qualify for a refund or exchange.
Non-Returnable Items
For health, hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including but not limited to:
- Personal care products that have been opened or used
- Intimate or hygiene-related items
- Gift cards
- Downloadable digital products
- Customized or personalized items
- Clearance or final sale items (where indicated)
Additional product-specific restrictions may apply.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective product
- An incorrect item
- An item missing parts
Please contact us within 7 days of delivery.
To help us investigate and resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
Once reviewed, we will determine the most appropriate resolution, which may include a replacement, store credit, partial refund, or full refund.
Return Process
To request a return, please contact our customer support team at:
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Supporting photos (if applicable)
Our team will review your request and provide return instructions if the return is approved.
Please do not send products back without prior authorization, as unauthorized returns may not be accepted.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- An incorrect item was received
- The return is the result of our error
Shipping costs paid during checkout are generally non-refundable unless required by law or otherwise approved by our support team.
We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund request.
If approved, refunds will be processed to the original payment method used during checkout.
Refund processing times may vary depending on:
- Your financial institution
- Payment provider
- Credit card issuer
Typically, approved refunds appear within 5–10 business days, although some providers may require additional time.
Partial Refunds
In certain situations, partial refunds may be granted, including:
- Items returned in a condition different from their original state
- Products missing parts not caused by our error
- Returns submitted outside the standard return period where an exception is approved
Each case is reviewed individually.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Order Cancellations
Orders may be canceled before they enter processing or fulfillment.
If you wish to cancel an order, please contact us immediately after placing it.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Refused Deliveries
Orders refused by the customer or returned due to incorrect shipping information may be subject to:
- Return shipping fees
- Handling charges
- Partial refund deductions
Any applicable deductions will be communicated before processing a refund.
Chargebacks
Customers are encouraged to contact our support team before initiating a payment dispute or chargeback.
Most concerns can be resolved quickly through our customer service process.
Fraudulent or abusive chargeback activity may result in account restrictions and additional review procedures.
Exchanges
At this time, we may offer exchanges on eligible items depending on product availability.
If you wish to exchange a product, please contact us before returning the item so that we can review available options.
Contact Us
If you have questions regarding returns, refunds, exchanges, or damaged products, please contact us:
KMSH ONLINE LLC
525 Randall Ave Ste 100
Cheyenne, WY 82001-2772
United States
Website
We appreciate your trust in KMSH Online and are committed to providing fair, transparent, and responsive customer service.